1eee Privacy Policy — How We Handle Your Data

This Privacy Policy describes how 1eee ("the Platform", "we", "us", "our") collects, uses, stores and protects personal data in connection with your use of the 1eee website, its mobile application and all related gaming services. It applies to all players who have registered an account on 1eee or who browse the platform without registering.

We are committed to handling your personal data responsibly and transparently. This policy is written in plain language so that players in Pakistan can understand exactly what data we hold and why, without needing a law degree to work it out.

This Privacy Policy should be read alongside the Terms and Conditions, which govern your overall use of the platform. By registering an account on 1eee, you acknowledge that you have read this policy and understand how your data will be handled. If you do not agree with this policy, please do not register an account or use the platform.

1eee collects personal data in two main ways: data you provide to us directly, and data we collect automatically as you use the platform. Here is a breakdown of both categories:

Data you provide directly:

• Registration data: Your full name, date of birth, email address, phone number and the password you create when you register your account.
• Identity verification documents: When we request identity verification (for example, before processing a withdrawal), you may be asked to submit a copy of a valid national identity card, passport or other government-issued document. This data is used solely for verification purposes.
• Payment information: Details related to the payment method you use to deposit or withdraw PKR — for example, a JazzCash or Easypaisa mobile number, bank account details or card information. See Section 4 for how payment data is handled specifically.
• Support communications: Any messages, emails or chat conversations you have with our support team, including the content of your queries and our responses.
• Responsible gaming preferences: If you set deposit limits, session reminders or request self-exclusion, those preferences and the dates they were applied are stored against your account.

Data collected automatically:

• Device and browser data: Information about the device you use to access 1eee, including device type, operating system, browser type and version, and screen resolution.
• Log data: IP address, login timestamps, pages visited, session duration and actions taken within the platform.
• Gaming activity: Records of games played, bet amounts, win and loss history, bonus usage and promotional engagement.
• Cookie data: Data collected through cookies and similar tracking technologies. See Section 6 for full detail.

The personal data 1eee collects is used for specific, defined purposes. We do not use your data for purposes other than those listed below without informing you first:

• Account creation and management: To register your account, maintain your profile, record your preferences and enable you to log in securely.
• Processing deposits and withdrawals: To facilitate PKR transactions via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and to keep accurate records of your financial activity on the platform.
• Identity and age verification: To confirm that you are who you say you are and that you meet the minimum age requirement of 18 years. This is a standard requirement for any online gaming platform.
• Fraud prevention and platform security: To detect and prevent unauthorised account access, bonus abuse, multi-accounting, money laundering and other prohibited activity as described in the Terms and Conditions.
• Customer support: To respond to your queries, resolve disputes, process responsible gaming requests and generally assist you with your account.
• Platform improvement: To understand how players use 1eee — which games are most popular, where players encounter difficulties — so we can improve performance, design and the overall gaming experience.
• Responsible gaming monitoring: To track gaming patterns that may indicate problem gambling behaviour and, where applicable, to enforce the deposit limits, session restrictions or self-exclusion you have requested.
• Legal and compliance purposes: To meet any applicable legal obligations, respond to lawful requests from authorities and maintain records required under applicable law.

When you deposit or withdraw PKR through 1eee, your payment is processed by the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or your card issuer. Each of these providers operates under their own privacy and security standards, which apply to the data they handle on their side of the transaction.

On the 1eee side, we store the information necessary to record, reconcile and support your payment transactions. This includes your registered mobile number or bank account reference, transaction amounts, dates and statuses. We do not store full debit or credit card numbers, CVV codes or mobile wallet PINs on our servers.

• Payment records are retained for as long as required to maintain accurate account statements and comply with applicable financial record-keeping requirements.
• If you contact support regarding a payment query, our team may access your transaction history to assist you. This access is logged and audited.
• In cases where we are required to investigate suspected fraudulent payment activity, relevant payment records may be shared with the payment provider involved and, where legally required, with the appropriate authorities.

1eee does not sell your personal data to any third party. We share data only in the following specific circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the payment data necessary to process your PKR deposits and withdrawals.
• Identity verification providers: Third-party services that assist us in verifying the identity and age of players may receive a copy of the documentation you submit for verification. These providers are contractually bound to handle your data securely and solely for verification purposes.
• Technology and hosting providers: Companies that provide the infrastructure on which 1eee operates — including server hosting, security services and analytics tools — may process certain data as part of delivering those services. They act as data processors under our instruction.
• Legal and regulatory authorities: Where we are required by applicable law, court order or lawful regulatory request, we may disclose personal data to the relevant authority. We will notify you of such disclosure where legally permitted to do so.
• Fraud and security services: In cases of suspected fraudulent activity, we may share relevant account and transaction data with fraud prevention agencies or the payment providers involved.

All third parties with whom we share data are required to handle it in accordance with applicable data protection principles. We do not permit our service providers to use your data for their own marketing purposes.

1eee uses cookies and similar technologies to keep the platform functioning correctly, to remember your preferences and to understand how the site is being used. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are necessary for the platform to work. They maintain your login session, remember your language preference and ensure that security features function correctly. You cannot opt out of essential cookies while using the platform.
• Functional cookies: These remember choices you make — such as your preferred game category or display settings — to personalise your experience on return visits.
• Analytics cookies: These help us understand how players navigate the platform — which pages are most visited, where players exit and how long sessions last. This data is used in aggregate to improve platform design and performance. It is not linked back to your individual account profile for marketing purposes.

Most modern browsers allow you to control cookie settings through the browser's privacy or settings menu. You can choose to block or delete certain cookies; however, doing so may affect the functionality of the platform — for example, you may need to log in again each time you visit.

1eee does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements to you on other websites.

We retain your personal data for as long as your account is active and for a defined period after account closure. The retention periods we apply are based on the purpose for which the data was collected and any applicable legal or record-keeping requirements.

• Active account data: Retained for the full duration that your account is open and active on 1eee.
• Transaction and payment records: Retained for a minimum period after account closure to meet financial record-keeping requirements and to support any post-closure dispute resolution.
• Identity verification documents: Retained for the period required under applicable anti-money-laundering and know-your-customer obligations, typically several years after account closure.
• Support communications: Retained for a reasonable period to allow reference to past interactions if a related issue is raised in the future.
• Self-exclusion records: Retained indefinitely to ensure that a self-exclusion request remains enforceable if you attempt to re-register in the future.

When data is no longer required and no legal obligation requires us to retain it, it is securely deleted or anonymised so that it can no longer be linked to you personally.

1eee takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration or disclosure. These include:

• Encryption of data in transit using industry-standard SSL/TLS protocols.
• Secure, access-controlled storage for data at rest, with access limited to authorised personnel only.
• Regular security reviews and monitoring of our systems for unusual access patterns or potential vulnerabilities.
• Staff training on data protection responsibilities and the handling of personal information.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.

While we take every reasonable precaution to secure your data, no system is completely immune to risk. You also play a role in keeping your account secure — please use a strong, unique password for your 1eee account and do not share your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, contact support immediately.

As a 1eee player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected].

We aim to respond to all data rights requests within 30 days. In complex cases we may require an extension, and we will inform you if this is the case. We may need to verify your identity before processing certain requests.

1eee is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on 1eee or submitted personal data through the platform, please contact our support team immediately at [email protected]. We will take prompt action to close the account and delete the associated data.

We encourage parents and guardians to use parental control tools on shared devices and to have open conversations with children about age-restricted platforms. For more guidance on keeping gaming environments safe for families, please visit our Responsible Gaming page.

1eee may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will notify registered players via the email address associated with their account and/or via a notice on the platform before the changes take effect.

The "Last updated" date at the top of this page reflects when the policy was most recently revised. We recommend checking this page periodically. Your continued use of 1eee after a revised policy has come into effect constitutes your acceptance of the updated terms.

If you have concerns about any change to this policy, please contact our support team before the change takes effect, or you may request closure of your account and withdrawal of your real-money balance.

If you have any questions about this Privacy Policy, want to exercise one of your privacy rights, or have a concern about how 1eee has handled your personal data, please contact our support team. We are available 24 hours a day, seven days a week.

Reach us at: [email protected]

Please include your registered account email address in your message so we can locate your account and respond accurately. For data access, correction or deletion requests, we may ask you to verify your identity before we process the request — this is to protect your data from being accessed or altered by someone other than you.